Shipping and Cancellation Policy
Which cities do you deliver to?
We deliver all over Pakistan.
What are your delivery times?
Delivery time is dependent on the availability of the product and the city where you want it to be shipped. The products with the availability mentioned as “In Stock” are delivered is 3-5 working days atleast after order confirmation.
How long would it take for me to receive my order?
We make every effort to deliver your order within 3-5 working days atleast.
Please note that RENTOLE is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.
What is my delivery time if I choose digital payment methods (Credit Card, Debit Card, etc)?
To ensure fool proof and secure transactions, payment gateways require holding deliveries for 24 hours. As soon as we get a confirmation from the gateway, we dispatch the products immediately.
Would I be required to provide additional documentation if I choose digital payment methods?
You would be required to provide the following documents:
1. A copy of Photo ID (CNIC / Driving License)
2. A copy of front side of your card
Is it necessary for me to provide identification when I receive the package?
The authorized / intended recipient will be required to sign the delivery document upon the delivery of the package with their ID card details.
Can I open and check the parcel before receiving and paying the rider?
Unfortunately, the open box delivery at RENTOLE is not allowed. You need to receive the parcel and pay the rider. After un-wrapping the package, if you face any issue then you may return it to RENTOLE. For more details, check out the Return Policy.
What should I do when I receive my delivery?
All RENTOLE packages are perfectly sealed at the warehouse before they are shipped to you. In order to ensure pleasant shopping experience please take the following steps:
Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.
Make a video of the package while opening the plastic flyer and unboxing the product.
If you find that the product in the box is tampered or missing when you open the package, please contact our Customer Care at +92 331 1110770 within 24 hours of receiving the shipment.
Can I modify my delivery address?
Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you.
How can I cancel my order?
You can cancel your order when you receive a confirmation call for your order from our customer service representative.
What if my order is already in the process of being shipped, or already shipped?
If you want to get your product cancelled, you need to call our customer care and make a request to cancel the order. They will cater your cancellation.
Cancellation in case of online payment:
In case of pre-payment / digital payment, the money will be refunded to debit card, credit card, or internet banking account (whichever mode you have used for payment); as per the policy of the merchant. The refund amount takes 15 to 20 days to reflect in customer accounts.
How can I track my order and contact the courier if I have a complaint or enquiries?
Please track your order details directly through our delivery partners’ websites using your tracking number and the website address which is sent as SMS.